Kaya69 Privacy Policy – Personal Data Protection for Malaysian Platform Members

This Privacy Policy is published and enforced by Kaya69 ("we", "Platform", "Company") to govern how we handle the personal data of members and visitors to our platform at kaya69.ws. This document forms part of the overall agreement between Kaya69 and you as a user of the platform.

Kaya69 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection legislation. We understand that your personal information is a trust you place in us, and we take full responsibility for protecting it in a transparent, secure, and accountable manner.

This policy applies to all individuals who access or use the Kaya69 platform, including registered members, prospective members browsing our website, and any party that interacts with Kaya69 through any of our online channels. It also covers data collected via mobile devices, tablets, and computers.

Kaya69 collects several categories of personal data from members and visitors to our platform. This collection takes place during the registration process, during platform use, and when interacting with our support team. A detailed breakdown is provided below:

2.1 Data You Provide Directly

2.2 Automatically Collected Data
When you use the Kaya69 platform, our systems automatically collect certain technical information. This includes your device's IP address, browser type and version, operating system, pages you visit on Kaya69, visit time and duration, betting and transaction history, and general geolocation data (state or city only) to verify that you are located in Malaysia.

2.3 Data From Third-Party Sources
In some cases, Kaya69 may receive additional information about you from authorised sources such as identity verification service providers, payment providers including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, as well as licensed fraud prevention agencies.

Kaya69 only uses your personal data for legitimate, necessary purposes directly related to the operation of the platform. We do not use your data for purposes not stated in this Privacy Policy without first obtaining your consent.

3.1 Primary Purposes of Data Use

• Processing account registrations and verifying Kaya69 member identities in accordance with KYC requirements
• Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods
• Managing members' betting accounts, betting history, and financial transactions
• Providing effective, personalised customer support in Bahasa Malaysia
• Detecting and preventing fraudulent activity, money laundering, and platform abuse
• Sending important notifications related to your account, transactions, and security
• Delivering a personalised platform experience based on your preferences and usage history
• Complying with legal obligations and regulations applicable in Malaysia

3.2 Marketing Communications
Kaya69 may use your email or phone number to send information about relevant promotions, bonuses, and special offers. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting our support team. Opting out of marketing communications does not affect important transactional communications related to your account.

Kaya69 takes a highly cautious approach to data sharing. Our core principle is simple: we never sells your data with anyone. Data sharing only occurs in the limited situations outlined below, and all third parties involved are bound by strict confidentiality agreements.

4.1 Authorised Service Providers
Kaya69 shares necessary data with third-party service providers that help us operate the platform. This includes payment service providers (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay) to process your financial transactions, identity verification service providers to process KYC documents, cloud service providers that store our data to the highest security standards, and licensed fraud prevention companies to detect suspicious activity.

4.2 Disclosure to Authorities
Kaya69 may be required to disclose certain information to competent authorities when mandated by law, court order, or to comply with valid legal process. This includes investigations relating to fraud, money laundering, or other criminal activity. We will not provide data beyond what is specifically required.

4.3 Business Transfers
In the event of a Kaya69 merger, acquisition, or asset sale, member data may be transferred as part of the business assets. In such circumstances, members will be notified in advance and the receiving party will be required to adhere to a privacy policy at least equivalent to Kaya69's Privacy Policy.

5.1 Technical Security Measures
Kaya69 implements multiple layers of technical security to protect members' personal data from unauthorised access, leaks, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data communications between the platform and users
• Member passwords are stored in hashed form and cannot be decrypted — even by Kaya69 staff
• Two-factor authentication (2FA) is available for all Kaya69 member accounts
• An intrusion detection system (IDS) that monitors for suspicious activity 24/7
• Regular security audits by independent third parties
• Encrypted data backups stored at separate locations

5.2 Data Retention Period
Kaya69 retains member personal data for as long as the account remains active, and for a defined period after account closure as required by law. Financial transaction data is retained for a minimum of 7 years in compliance with Malaysia's tax and anti-money laundering regulations. Identity verification (KYC) data is retained for 5 years from the date of final account closure. General usage data and system logs are retained for 2 years for security and audit purposes.

5.3 Security Incident Response
In the event of a security incident involving Kaya69 member data, we are committed to taking immediate action to contain the threat, investigate the cause, and implement remediation measures. Affected members will be notified via their registered email within a reasonable timeframe, along with information on the steps they should take.

As a Kaya69 member and data subject under Malaysia's PDPA, you have specific rights regarding your personal data. Kaya69 fully respects and facilitates the exercise of these rights.

To exercise any of the rights above, please contact the Kaya69 Privacy team by email at privacy@kaya69.ws or via live chat within the platform. We will process your request within 30 business days. For complex cases, this period may be extended, and you will be notified accordingly.

Kaya69 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and keep your account secure. Cookies are small text files stored in your web browser when you browse the Kaya69 platform.

7.1 Types of Cookies Used

• Essential Cookies (Mandatory): These cookies are required for the core functions of the Kaya69 platform, including login authentication, session security, and language preferences. They cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps us understand how visitors interact with Kaya69 — which pages are most popular, how long sessions last, and any errors that need to be addressed. Data is collected in aggregate and without personal identifiers.
• Functional Cookies: Saving your personal preferences such as your preferred language, frequently used betting limits, and your chosen display layout to make your Kaya69 experience more comfortable.

7.2 How to Manage Cookies
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect your experience on the Kaya69 platform — including potentially having to log in again each time you visit.

Kaya69 takes every privacy-related enquiry, concern, or complaint seriously. We have a dedicated team handling privacy matters and are committed to providing accurate and effective responses.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please reach us through:

• Dedicated Privacy Email: privacy@kaya69.ws
• General Support: support@kaya69.ws
• Live Chat: Available 24/7 within the Kaya69 platform — click the chat icon at the bottom-right corner of your screen

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex requests such as full data access or account deletion, the process may take up to 30 business days in accordance with Malaysia's PDPA requirements.